How to Handle Sales Inquiries » Succeed As Your Own Boss


How to handle 1200 x 1200 sales queriesIt’s always a happy day when a potential customer comes to you looking forward to learning more about your products or services.

The question is, are you ready to handle sales inquiries when they arrive? Without the right systems, you may lose the opportunity to acquire a new customer.

This article will cover how to handle sales inquiries, such as receiving, responding to, tracking, and encouraging more sales.

Receiving sales inquiries

Image of receiving sales inquiries

To receive sales inquiries from interested people, you must have a system set up to receive them. Here are some things to keep in mind:

  • Make it visible: Your contact information should be seen everywhere your business is online. This includes each page from your website, so add a contact button to your menu navigation and your contact information in the footer. It also includes your social media pages (so fill out your profile!) And yours Google My Business listed.
  • Who handles phone calls: Do your calls go directly to your voicemail? Use a live answering service like Ruby.com or if you have a service that will send you a text / email transcription service like grasshopper.com or Nextiva.com?
  • You have options: Some people will want to call you directly; consider using a toll free number. I although you may have a contact form, some may not be comfortable filling out the form and would prefer to send a message to your email address. Therefore, make sure that there is clear information on how to contact your vendors or directly with you.
  • Website queries: Let people visit your website and leave? Do you offer help to your web visitors? Use live chat with sales or customer service staff or a chatbot service to answer sales questions and provide frequently asked questions.!
  • Offer Adate Sprogramming: You can also reduce the number of return emails by adding a dating scheduling application to your website so that potential customers can set a time to meet with you. to talk about hiring you.

Response to sales inquiries

Respond to sales inquiries average response time

So now you have the right systems to receive sales inquiries from potential customers. The next, and most important! – the step is to answer it! Here are some tips for doing just that:

  • Be quick: Research on lead response time finds that the first seller to respond to a lead earns between 35 and 78 percent of sales. The average customer response time is 47 hours, so the longer you wait, the more likely a competitor has already contacted you. Depending on the type of business you have, you can try to answer in the first 5 minutes at one o’clock.
  • Set up a meeting: In some cases, the sales inquiry may be simple, as if your product or service has a specific feature or applies to a specific situation. Regardless of the consultation, your goal is to get the person to talk on the phone or in a meeting (face-to-face or virtual) to continue the conversation.
  • Do your research: When a meeting time is set, do your research beforehand to learn more about the person or company who has contacted you. You also want to contact them to try to clarify their goals, budget, and timeline to get started. You also want to make sure that you know who will be attending the meeting so that you can prepare brochures in person. This meeting is the first step in what you expect to be a long-term relationship, so it is advisable to be prepared for it.
  • It’s about them, not you: During the meeting, remember that the whole conversation should be about them, not about you. Ask questions about your business, your needs, and your challenges. When presenting your product or service, do so in a way that demonstrates how it will help them resolve the issues they face. Open-ended questions are great! Looking for more tips, here they are 4 Ways to Transform Your Marketing and Sales Processes for SMEs.

Respond to sales inquiries set up a meeting

Follow-up of sales inquiries

Many follow-ups are often needed before an agreement can be reached. In fact, 80 percent sales require up to five follow-ups. Meanwhile, 44 percent of sales reps surrender after a follow-up. Do not give up! Tracking is crucial to gaining more customers, and these tips will help you.

  • Determine the following steps: At the end of the meeting, summarize what has been discussed and plan the next steps. This may mean that they need to talk to a decision-maker, or they may need to do so create a proposal. You will need it do additional research on your needs to make sure you understand your results and you can create a proper budget. In addition to figuring out the next steps, create an approximate calendar of when can expert in your proposal.
  • Ask for the best way to track: Once you have determined the next steps, ask the leader what is the best time and mode to follow the discussion. This could mean scheduling a meeting with whom you make the decision or your boss or setting a time for to own a reviewin ‘ meeting.
  • Send a thank you email: joIt is always a good idea to send a thank-you email to the lead on the day of the meeting. You can include highlights from the meeting, key actions, and details about the follow-up.
  • Bid value: One of the tips for the initial meeting was, “It’s about them, not you.” This also applies to every follow-up! Every email you send and every conversation you have should be so valuable that the customer is eager to hear from you.
  • Make sure you have sales tools in place to close quickly: Need video conferencing software, electronic signature, payment processing, CRM, scheduling, inventory management, etc. Here are 8 sales tools to help you grow your small business.

Encouraging more sales inquiries

Encouraging more sales See image

Now that you have a good idea of ​​how to handle sales inquiries, from receiving to responding to follow-up, you’re probably wondering how you can get MORE sales inquiries. Try some of these tips:

  • References: The best way to reach new customers is through enthusiastic reviews from your current customers! And the best way to get these referrals is to simply ask. Research shows that only 11 percent of sales professionals ask for referrals. Set up a referral system regularly and make sure you get more sales inquiries from friends and business partners of your current customers. Click here for more information on Attract more customers to your small business
  • SEO: If you want more sales inquiries, you need to make sure that your website is targeted to potential customers. SEO will drive more traffic to your site, which is why it is essential for all small business owners. One of the best ways to increase your SEO is to start a blog with a professionally written SEO-optimized copy. Focus on answering potential customers’ questions and making sure that you attract the attention of your potential customers.
  • Use social media: Networking on social networking sites like Facebook, YouTube, LinkedIn, Instagram, TikTok, Pinterest, and Twitter can also be very effective. Setting up a professional profile, finding new connections, joining groups, and attending events are great ways to expand your reach. For tips on getting started with social media sales, see How To Use Social Media To Convert Sales Part 1 i Part 2

How to handle sales inquiries

Image of the complete guide to How to Manage Sales Inquiries

Here’s a complete guide to managing sales inquiries. If gGive them the right answer and your sales inquiry can be turned into a sale. Respond quickly, but make sure your message has everything the customer is looking for. Address your concerns and offer your services as the best alternative to other issues that may hint. Be as direct as possible in your answer.

These tips will help you increase the number of sales inquiries and the number of new customers that result! If you have additional tips on how to handle sales inquiries, please share your tips in the comments below.





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