It’s Friday morning and believe that you can meet an important weekend work deadline if you only focus and deepen over the next eight hours. Skipping lunch? Check. Do you want to disable social media? Check. You now need to sign in to Gmail and Google Sheets and Google Docs to move on … Please wait … What the hell?
If you’re like many of us who rely on Google’s business, academic, and personal productivity toolkit, this is the time to stop. Whether it’s due to a password change, account hacking, or any other reason, you can’t sign in to your Google Account and the many services connected to that account.
The web is full of tips and shortcuts on what to do in this situation, from tapping your password manager to disabling two-factor authentication (not recommended!).
Instead of using Google’s most popular search tool, Search, we decided to ask the business directly what happens when users are unable to log in, and what steps they should take to recover their account. Guemmy Kim, director of security and security for Google Account, guided us through our questions.
How do I turn off Google Accounts?
First, let’s try to understand why you’re in this situation.
Kim says there are three main scenarios in which a user may find themselves unable to access their account. The first is that the user loses their credentials. This could mean that you forgot your password, changed your Google password on one device, and forgot to re-enter it on another device or any number of other credentials.
The second scenario is when a user’s Google account is disabled due to suspected piracy. “If Google suspects an account has been hijacked, we’ll disable it as a proactive measure,” says Kim. “This is similar to how a bank would suspend a credit card if they identify suspicious transactions in the account.”
The third scenario is that Google suspends an account that violates its policies. If a user has posted abusive content or their email address is involved in phishing scams, these are some of the possible reasons why an account may be disabled due to a policy issue.
So I know why I’m locked up. What can I do?
For a password or credential issue, you should go to the “Forgot your email?” Option. link below the sign-in request, or start the automatic account recovery process for Google Account, which will guide you through a series of questions to access your account using a secondary method (a phone number or another email address, for example) or, if these methods do not. work, to create a replacement account.
The same goes for suspected kidnapping accounts; you should use the account recovery tool. Kim says an important part of ensuring a smooth recovery is that you have your recovery phone numbers or email addresses set up in advance. “We’re going to add a recovery phone number to your account.” Kim added that the phone numbers added for two-factor authentication are not used for anything else, so you don’t have to worry about it being used by vendors.